Terms & Conditions
Shop Terms & Conditions
1. Payment for Online Orders
All online sales must be made by credit card, Apple Pay, or Paypal. Floret accepts payment from the following credit cards: Visa, Mastercard, American Express and Discover. Acceptance of orders is subject to credit card verification procedures. We reserve the right to cancel an order if it does not meet our credit card verification standards.
Once an order is submitted, Floret cannot change, modify or combine an order or change a method of payment.
2. International Orders
Floret offers limited international shipping. Please note that international orders may take up to a month to arrive and may be subject to additional restrictions or duties, which vary by country and the contents of your order. If you are placing an order from outside the United States, it is your responsibility to understand your country’s restrictions, duties and any special requirements in order to receive imported goods and to ensure that your orders are in compliance with such requirements. If your country restricts packages based on the value of the contents, you must ensure that each order you place is within this limit. If you wish to order seeds or products that exceed that value, you should place separate orders, each within the limit. Floret has no control over additional fees and is not responsible for confiscated items, delayed orders, or any additional duties or taxes that may be imposed by your country’s customs office or other government agencies. Please note that all orders will be processed in U.S. currency.
Packages returned to Floret due to a failure or refusal to pay the duties or taxes are ineligible for a refund of shipping fees and will be subject to a 20% restocking fee.
Please see our Shipping & Delivery page for additional information about international shipping restrictions. The terms set forth on the Shipping & Delivery page are incorporated herein by this reference.
All of the seeds we offer in our shop are of the highest quality and are tested frequently to ensure excellent germination. We guarantee that our seeds will grow and thrive. For best results, please read our Seed Starting resource. We have found that many seed starting problems can be remedied by setting up a proper seed starting area before sowing any seeds. Using high quality potting mix and providing adequate amounts of light, water, and consistent temperatures will be critical to seed starting success.
If your seeds do not perform after following our detailed instructions, please contact us immediately and we will happily send you replacement seed if available, or refund the purchase price. Our guarantee is limited to the purchase price of the seed only; shipping costs are nonrefundable. Floret is not liable for any damage or loss resulting from crop failure. Reports must be made within 2 weeks of discovering the problem and within 1 year of purchase.
4. Tools & Supplies
Due to their custom nature, our tools and supplies are non-refundable unless your order arrives damaged or incorrect. If items are damaged in transit or you receive an incorrect order, please notify [email protected] and we will replace them.
Clothing items that have never been washed or worn may be returned within 10 days of purchase for a full refund. Shipping is non-refundable.
6. General Disclaimer and Limitation of Liability
When you register with Floret and/or this Site, you expressly consent to receive any notices, announcements, agreements, disclosures, reports, documents, communications concerning new products or services, or other records or correspondence from Floret. You consent to receive notices electronically by way of transmitting the notice to you by email.
8. Privacy and Security
9. Commitment to Accessibility
Floret is committed to making our Site’s content accessible and user friendly to everyone and we are working to continually improve our browsing and shopping experience. We are currently reviewing our site using WCAG 2.1 AA guidelines, with a focus on accessible navigation, correct alt text usage, readability of messaging/alerts, product content containers, and color contrast.
If you are having difficulty viewing or navigating the content on this Site, or notice any content, feature, or functionality that you believe is not fully accessible to people with disabilities, please email [email protected]. We would be happy to assist you in completing an order or answering questions in the way that works best for you.
10. Third-Party Services
Floret shall not be responsible for any performance or service problems caused by any third party website or third party service provider (including, for example, your web service provider service, payment services, your software and/or any updates or upgrades to that software). Any such problem shall be governed solely by the agreement between you and that provider. Floret reserves the right to determine, in its sole discretion, whether it is responsible for any such malfunction or disruption.
12. Governing Law
13. Dispute Resolution
14. Waiver of Class Action
You agree that any arbitration or proceeding shall be limited to the Dispute between us and you individually. To the full extent permitted by law, (i) no arbitration or proceeding shall be joined with any other; (ii) there is no right or authority for any Dispute to be arbitrated or resolved on a class action-basis or to utilize class action procedures; and (iii) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons. YOU AGREE THAT YOU MAY BRING CLAIMS AGAINST US ONLY IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
15. Miscellaneous Terms
Workshop Terms & Conditions
The full text of the Terms & Conditions for the Floret Online Workshop can be accessed here.