Terms & Conditions
We want you to be completely happy with everything you order from Floret. If for any reason you are unsatisfied with one of our products or services, please contact us right away. For product-related issues, please send us a photo of your damaged item or packaging and a detailed description of your concerns. Please send all order and shop related inquiries to [email protected]
Shop Terms & Conditions
Payment for Online Orders
All online sales must be made by credit card or Paypal. Floret LLC accepts payment from the following credit cards: Visa, Mastercard, American Express and Discover. Acceptance of orders is subject to credit card verification procedures. We reserve the right to cancel an order if it does not meet our credit card verification standards.
Once an order is submitted, Floret LLC cannot change, modify or combine an order or change a method of payment.
Floret offers limited international shipping. Please note that international orders may take up to a month to arrive and may be subject to additional restrictions or duties, which vary by country and the contents of your order. If you are placing an order from outside the United States, it is your responsibility to understand your country’s restrictions, duties and any special requirements in order to receive imported goods. If your country restricts packages based on the value of the contents, you must ensure that each order you place is within this limit. If you wish to order seeds or products that exceed that value, you should place separate orders, each within the limit. Floret LLC has no control over additional fees and is not responsible for confiscated items, delayed orders, or any additional duties or taxes that may be imposed by your country’s customs office or other government agencies.
Packages returned to Floret due to a failure or refusal to pay the duties or taxes are ineligible for a refund of shipping fees and will be subject to a 20% restocking fee.
Please see our Shipping & Delivery page for additional information about international shipping restrictions.
Tools & Supplies
Due to their custom nature, our tools and supplies are non-refundable unless your order arrives damaged or incorrect. If items are damaged in transit or you receive an incorrect order, please notify [email protected] and we will replace them.
All of the seeds we offer in our shop are of the highest quality and are tested frequently to ensure excellent germination. We guarantee that our seeds will grow and thrive. For best results, please read our Seed Starting 101 resource article. We have found that many seed starting problems can be remedied by setting up a proper seed starting area before sowing any seeds. Using high quality potting mix and providing adequate amounts of light, water, and consistent temperatures will be critical to seed starting success.
If your seeds do not perform after following our detailed instructions, please contact us immediately and we will happily send you replacement seed if available, or refund the purchase price. Our guarantee is limited to the purchase price of the seed only; shipping costs are nonrefundable. Floret LLC is not liable for any damage or loss resulting from crop failure. Reports must be made within 2 weeks of discovering the problem and within 1 year of purchase.
We guarantee that our dahlias will grow and are true to name. We are not responsible for weather, rodent or animal damage, or poor customer care. For best results, follow the detailed growing instructions included with your tubers. Your dahlias should sprout through the soil within 3-5 weeks from planting. If they fail to sprout within 6 weeks of planting, please notify us immediately. Problems must be reported by August 15th of the year they were ordered. Replacement tubers will be sent out the following spring. Our guarantee is limited to the purchase price of the tubers only; shipping costs are nonrefundable. Floret LLC is not liable for any damage or loss resulting from crop failure.
Bulbs & Corms
We guarantee that our bulbs and corms will grow and are true to name. We are not responsible for weather, rodent or animal damage, or poor customer care. Please follow the detailed growing instructions outlined on our Resources page for best success.
Ranunculus and anemones require extra special care and must be given a protected environment in order to grow and thrive. It is extremely important that you follow the detailed growing instructions outlined on our Resources page for best success. Due to their tender nature, we do not offer replacements or refunds on anemone and ranunculus corms.
Workshop Terms & Conditions
The full text of the Terms & Conditions for the Floret Online Workshop can be accessed here.